CANBERRA — Violence and aggression directed at hospitality workers are becoming an increasing concern across Canberra, with industry leaders warning that frontline staff are facing more frequent threats, abuse, and intimidation while on the job.
The growing concern comes as the number of workplace protection orders approved by ACT courts continues to rise, highlighting the challenges faced by employees in the hospitality sector.
One venue manager recently recounted a frightening incident in which knives were allegedly held to his throat while at work, underscoring the serious risks some hospitality workers now face. Industry representatives say such incidents are no longer isolated events and reflect a broader trend of escalating violence toward staff in bars, restaurants, clubs, and other venues.
Hospitality leaders have expressed concern about the impact these incidents are having on employee safety, mental health, and staff retention. Many workers are increasingly being required to manage aggressive patrons, verbal abuse, and, in some cases, physical confrontations.
Workplace protection orders are legal measures designed to safeguard employees from threatening or violent behaviour. The increase in approved orders suggests more businesses are seeking legal protections for their staff and premises.
Industry advocates are calling for stronger support measures, including enhanced security, greater enforcement of existing laws, and increased awareness about the challenges faced by hospitality workers. They argue that no employee should have to fear for their safety while performing their job.
The issue has sparked renewed discussions about workplace safety across Canberra’s hospitality industry, particularly as venues continue to recover from staffing shortages and operational pressures.
Officials and industry groups are encouraging workers to report incidents of violence and harassment, while authorities continue monitoring the rise in workplace-related safety concerns throughout the ACT.
